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      WhiteHat Security

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      Customer Success Manager Interview

      5 Feb 2020
      Anonymous employee
      Belfast, Northern Ireland
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at WhiteHat Security (Belfast, Northern Ireland) in Oct 2019

      Interview

      By phone over a 3 week period...it was a fair time balanced and i felt able to deal with the process. .overall a goid experience and one j would recommend

      Interview questions [1]

      Question 1

      Define value in CSM world.
      1 Answer

      Other Customer Success Manager interview reviews for WhiteHat Security

      Customer Success Manager Interview

      12 Feb 2019
      Anonymous interview candidate
      San Jose, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at WhiteHat Security (San Jose, CA) in Dec 2018

      Interview

      I had two phone interviews. One with a recruiter and another one with a hiring manager. I then went on site twice. I met with 3 people one day and that followed up with 1 more interview with a senior leader on another day, She was supposed to be on the same day as the other people, but couldn't make it. So I had to drive 45 minutes each way for a 30-minute interview with her. The interview process was disorganized. One day I was supposed to meet the senior person for the final interview and they called me just before I was about to leave to reschedule because something came up for the senior person. I didn't have a good vibe with the senior leader. We just didn't connect and I had a feeling it may keep me from getting a job offer, even though the hiring manager made it seem like it was a formality since he asked me questions about when I could start, etc. I didn't get a job offer and I had to chase down the recruiter to get an answer and feedback about 10 days later. I pretty much knew I was going to get the job at that point. She stated they went with a referral and were probably going with another for the other opening. Overall it worked out for the best as I was lukewarm on the company . The office seemed like it was something from the early 2000's and the interviewing process was disorganized and to be honest, not very thorough.

      Interview questions [1]

      Question 1

      How would you help a customer with a product issue?
      1 Answer

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