I applied online. The process took 4 weeks. I interviewed at Wells Fargo (Roseville, CA) in May 2011
Interview
I applied online at various locations to be a Teller with Wells Fargo. A couple of weeks had passed and I received an email to a web screening where I had to answer questions about salary, availability and previous sales experience. When I passed that, I was given a number at the end to call a recruiter for an over the phone interview. He asked basic interview questions like describe your most recent challenge at work, are you recognized for your efforts, what are your sales goals, etc. After I answered all his questions, I was offered a group interview a week later with a local recruiter at a nearby Wells Fargo branch. The group interview consisted of 8-9 people and on interviewer. She asked us four questions about our sales experience and sales goals and then we watched a brief movie on what a tellers job requires. The whole interview lasted about an hour and a half. She explained that whether we passed or failed she would be contacting us by email to let us know within two weeks. A week later I was contacted for another interview, this time in front of 3 different managers at a different Wells Fargo Location. I have yet to go to the final interview.
Interview questions [2]
Question 1
describe your most recent sales goal and how you reached it.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it