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      Wells Fargo

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      Online Customer Service Representative Interview

      2 Sept 2017
      Anonymous employee
      Birmingham, AL

      Other Online Customer Service Representative interview reviews for Wells Fargo

      Online Customer Service Representative Interview

      14 May 2019
      Anonymous interview candidate
      Concord, CA
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Wells Fargo (Birmingham, AL)

      Interview

      Very professional, very routine, really customer focused questions, not too time consuming , mixture of both the company background, while also trying to learn about potential employees, different than traditional generic interviews

      Interview questions [1]

      Question 1

      Name a time you went over and beyond for a customer
      1 Answer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Wells Fargo (Concord, CA)

      Interview

      I had a phone interview that went well and the questions were relevant to the position. She sets me up for an in-person interview which was so disappointing. I was dressed business casual and my interviewer was literally dressed with a jean jacket, washed style jeans, sneakers, and hair a mess up in a scrunchy. We go into the conference room which was so messy and uncomfortable. She sits me down and asks what city I live in (she didn't read the resume clearly....) and then tells me "We only ask our candidates 3 questions." She asked them and I gave my answers. Was in there for about 5 minutes and it just felt like they are clearly not serious about hiring people. She didn't ask me anything about myself or my background. Was just so unprofessional I couldn't wait to get out of there. I was wondering why I have seen this job positing for at least a year now. I figured must have high turnover but I think they just want to seem busy and collect resumes. Waste of time but at least I didn't have to drive far.

      Interview questions [1]

      Question 1

      1) Tell me about a time you provided great customer service. 2) Tell me how you handled a problem and what the result was. 3) I can't remember the 3rd question sorry.
      Answer question

      Online Customer Service Representative Interview

      13 Feb 2019
      Anonymous interview candidate
      Birmingham, AL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Wells Fargo (Birmingham, AL) in Feb 2019

      Interview

      Went online filled out application. Couple hours later they sent an assessment......I passed it bc I was sent an email for phone interview. Phone interview took about 25 minutes.....mostly customer service questions of how u deal with certain customer related situations. Not hard interview at all!!

      Interview questions [1]

      Question 1

      Name a time u offered special services to help a customer
      Answer question