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      Remote Customer Service (Contractor) Interview

      10 Oct 2013
      Anonymous interview candidate
      San Francisco, CA
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Weebly (San Francisco, CA) in Aug 2013

      Interview

      I applied online to Weebly's remote customer service position at ($17) per hour. Before applying, I knew this would be a contract job. I was emailed by a woman to schedule an interview within 3 days of submitting my resume. Another 2 days later, I received my phone interview. To my surprise-- it was an interview by 3 (?) office managers -- but I really only heard 2 of them speak (they took the bad cop/ good cop route). First question: So tell me about yourself- why would you like to work for Weebly's? Second: Have you used Weebly Third: Do you have any feedback Fourth: .... One guy trying to do some fact checking on my responses (bad cop) and then correcting me and asking more about my background. Fifth: How was it working with customers online and through tickets? Sixth: How did they measure progress and assess productivity? Seventh: A riddle The interview lasted about 30 minutes. They made sure to tell me about what the job entailed, including the fact that the job is CONTRACT ONLY. Meaning you will not get benefits, you will need to pay about 25%-30% of your wages back in taxes at the end of the year, if you do not meet their standards they will let you go -- but you cannot claim unemployment benefits, you will need to pay for your own materials, contract jobs do not need to meet minimum wage standards, and most importantly (my last question to the managers) --- there is almost 0% chance in moving up into "employee" status. But -- you do get to put Weebly on your resume so it's a great starting point into Silicon Valley. Support from Weebly as a contractor: They will train you remotely for about 3 days and then set you free to assist clients through email and tickets.

      Interview questions [1]

      Question 1

      A riddle -- but absolutely no tech questions.
      2 Answers
      2