I applied online. The process took 1 day. I interviewed at Wayfair (Boston, MA) in Aug 2010
Interview
Pretty easy to get an interview coming with a college degree from any background. Interview process was fairly easy and straight forward just describing yourself. They want people who have good written and verbal communication skills, because the job is all about handling customers. They will ask you a simple math question to know you have the basics then ask you to "sell" them some item in the room to see if you have sales skills and how you do answering a question on the fly.
Interview questions [2]
Question 1
Having him ask you to sell you an item in the room like a pen.
I applied through a recruiter. The process took 2 weeks. I interviewed at Wayfair (Germany, GA) in Aug 2021
Interview
Super easy interview process and fast onboarding, the team leader was very supportive and responsive prior to my start date. i needed a little extra help setting up my home office and she was able to send out someone to my house.
Interview questions [1]
Question 1
Just basic experience questions that you can google online
I applied online. The process took 2 weeks. I interviewed at Wayfair (Tullamore, Offaly) in Nov 2019
Interview
Applied online and completed personal attributes assessment, 2 weeks later had a telephonic interview and 1 week later I had a video interview. I was offered the job the same day.
Interview questions [5]
Question 1
Can you describe a difficult situation that you have experienced and how did you deal with it?
Role play scenario: A customer calls late on a Friday evening. You are the last one in the office. The manager has gone home. The customer has not received their TV stand which was supposed to be delivered today. What do you do?
Role play scenario: The interviewer sends you an email from a disgruntled customer who has not received her order on time. She has taken time off work to receive the delivery but it did not come. The lamp she ordered arrived but was broken in pieces. You must write a reply to her email addressing each point of her dissatisfaction.
I applied online. The process took 1 week. I interviewed at Wayfair (Galway) in Nov 2019
Interview
Overall good interview process, didn't feel too much pressure, interviewer put you at ease. There was a group task which was a good ice breaker between new employees which helped people bond.