I applied online. I interviewed at Waitrose (London, England) in Apr 2022
Interview
Simple interview process. You have to go through a customer service questionnaire before the interview. They ask simple questions and give you time to think of an answer. This was online interview through Microsoft Teams. The interview doesn't last too long. There is usually one person interviewing you but maybe 2 depending on your role.
Interview questions [1]
Question 1
If a customer has approached you about what you think they should use for a easy but impressive meal?
A group interview with others - straightforward questions shared with the group. A one to one interview after this with the section manager - this was also very informal. I was offered the job and accepted.
Good combination of online testing and in person situational questions in store. Testing beforehand had a range of questions including scaled responses and videos. In store questions were more team building
Interview questions [1]
Question 1
Situational questions - including how you’d respond to customer enquiries
I applied online. The process took 3 weeks. I interviewed at Waitrose
Interview
Group interview followed by 1:1 interview and right to work checks. As a group we had to respond to a list of scenarios and say what we would do in given situations.
