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      Waitrose

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      Customer Assistant Interview

      26 Sept 2015
      Anonymous employee
      Oxford, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Waitrose (Oxford, England) in Sept 2015

      Interview

      To begin I completed 2 online tests (situational awareness and another more general questionnaire). After passing those I was very quickly informed I had been invited to an interview and within a week I was attending my interview. The group interview part consisted of being given a selection of products and customer profiles. We were given 5 minutes of individual reading and then 15 minutes of group discussion in order to assign the products to the best suited customer. Following that we filled out paper work with general questions and information about our requirements for uniform sizing. I was then taken in for the one-to-one interview. This lasted about 10 minutes. The woman conducting the interview was very pleasant and calm. The questions asked were very standard interview questions with a slight emphasis on questions to judge your ability to work under pressure or in group situations. Having been told i would find out whether or not I had been given the job within a couple of weeks, I did very quickly get an email to say I had passed the interview and they would be contacting me by phone if my time and availability matched with an acceptable vacancy. However, i have since not received any contact regarding my application.

      Interview questions [1]

      Question 1

      When and how have you had to change how you worked in a situation?
      Answer question
      2

      Other Customer Assistant interview reviews for Waitrose

      Customer Assistant Interview

      26 Apr 2026
      Anonymous employee
      Guildford, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Waitrose (Guildford, England)

      Interview

      They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers

      Customer Assistant Interview

      17 Jan 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Waitrose

      Interview

      it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through

      Customer Assistant Interview

      12 Jan 2026
      Anonymous employee
      Monmouth, Wales
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Waitrose (Monmouth, Wales)

      Interview

      Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.

      Interview questions [1]

      Question 1

      How would you deal with a customer who was unhappy with a purchase?
      Answer question

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