The process took 1 day. I interviewed at Waitrose in Jul 2019
Interview
Interview comprised of a group discussion activity followed by a one to one interview. The discussion activity involved being given a worksheet. On the worksheet was a layout of a store along with a list of tasks that needed to be completed by the end of the working day and a paragraph detailing some scenarios that may occur. Each candidate had to order the tasks based upon what they thought was the highest priority and then give feedback to the group. A moderator sat with each group to judge each candidate's answers.
Interview questions [1]
Question 1
Describe a situation in which you have had to think on your feet.
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?