I applied online. I interviewed at Waitrose (London, England) in Dec 2017
Interview
I passed the online questions. In the actual interview but there was a group assessment and 1-1 interview. The assessment was quite simple just remember to talk or you won’t get assessed. 1-1 interview was quite intense as they asked questions that gets you really thinking.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?
