Straightforward interview, they're looking for empathy and people who will own up to responsibility and mistakes. The interview asks you to talk about times you encountered difficult customers, and how you solved the problem
Interview questions [1]
Question 1
Tell us about a time you experienced a difficult customer, what was the problem and how did you solve the problem?
30 min, won't last forever cuz it is very structured, very situational based, interviewers were kind, there will be some time to add on if you forget to mention something in your previous answers
Interview questions [1]
Question 1
What to do when you have challenges communicating with your clients
I applied online. I interviewed at WSIB (Toronto, ON) in Feb 2023
Interview
Very structured. Nice people, must know how to speak with customers. Most questions are about your experience so try to elaborate as much as possible. There are no "generic" interview questions so this is the only time to stand out.
Interview questions [1]
Question 1
What was a time you experienced conflict and how can that translate to your work here.