After filling out the online application, if you can read and speak English, you are called in for an interview. The first part is to pass a skills test for software, and a customer service scenario test. There is also an assessment of your computer knowledge. If you pass those items, you sit with a recruiter and they either hire you on the spot or dismiss you. The people seemed pleasant. The office was run down and out of style. The work culture is chaotic and unprofessional.