Virgin Media O2 Retail Advisor interview questions

I was taken into the room and asked the questions below. The interview was very straight forward and was focussed on my skills and interests and how it aligns with the company's policies.

Applied online. Just over a week later they rang me to say that I'm still in the running for the role and that I'd be called back, a couple of weeks later I received an email saying that after my interview they won't be taking my application any further... What interview??? There was no interview at all.