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      Vertex

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      Supervisor - Customer Support Interview

      13 May 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at Vertex in Apr 2025

      Interview

      I applied online and had an initial phone screening. Toward the end she asked if I would be able to work 11am-8pm to which I said I would not. The call ended with us agreeing I wouldn't be a good fit since those were the hours. The next day I got an email to move forward in the interview process. I sent 2 emails to confirm I could not work that time and would proceed if they acknowledge that. The next interview went great, I really enjoyed the hiring managers but at the end of the call, I confirmed the time and they said that was the expected time. A few days later, the HR recruiter called me to ask about the hours again. I told her again I could NOT work those times. The next day, got a request to interview with the Director and Sr Manager. I felt like the interview went great, they told me I would hear back in about a week as they had other interviews. A week went by so I emailed the HR recruiter. She emailed back that she would give me an update the next day. Another week went by - at this point I had written them off as too many red flags from the HR department - I got an automated rejection email. Since I had gone through several rounds of interview, I expected at least some type of feedback so I emailed the HR recruiter and her manager who I had spoken with as well. The manager asked her to provide me with feedback. It's been another week and I have heard NOTHING back from her. It seems like a great company but the HR recruiter really makes them look awful.

      Interview questions [1]

      Question 1

      If I could work 11 - 8pm
      Answer question
      2

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