I applied through a recruiter. The process took 1+ week. I interviewed at Verizon (Providence, RI) in Feb 2017
Interview
Very impressed with the hiring process. The assessment test is an hour and a half and was what impressed me the most because they covered a great amount of what's it like to work at a call center and your job responsibilities. Having over 10 years working for a call center, I could relate with most questions! Very professional, with the 1st phone interview. Then if you pass, your emailed to complete the assessment test. If you pass the assessment test, you proceed to the face to face interview. If you qualify, you get a phone call with the job offer. This process took maybe 2 weeks tops!
I applied through university. The process took 2 weeks. I interviewed at Verizon
Interview
• Provide exceptional customer service and technical support for internal and external voice and data product customers
• Troubleshoot hardware and software issues and identify network/applications issues
• Provide detailed information on how to set up/configure data and voice products
• Verify provisioning and diagnose device or Network issues
• Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration
• Use various administrative department tools and on-line resources for customer resolution
• Use trouble ticket system for tracking customer interactions and problem resolution
• Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center in this function
• Follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction
• Able to consistently meet individual and team performance metrics and goals
