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      Fiber Customer Support Analyst Interview

      30 Apr 2016
      Anonymous employee
      Pittsburgh, PA

      Other Fiber Customer Support Analyst interview reviews for Verizon

      Fiber Customer Support Analyst Interview

      1 Dec 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Verizon

      Interview

      It was a virtual testing and interview process and it went very smooth for me. Most of the communication was via email and culminated in a virtual interview with a supervisor and a manager.

      Interview questions [1]

      Question 1

      Something difficult I’ve dealt with in previous jobs
      Answer question
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Verizon (Pittsburgh, PA) in Mar 2012

      Interview

      The interview was pretty standard. You get a few phone interviews and one face to face interview. I have been to quite a few job interviews and it seems like the big corporations take a page out of the same interview handbook. They basically just ask you a series of open ended questions about different times that you have to make decision and what you did when faced with said decision or problem.

      Interview questions [1]

      Question 1

      Tell me a time where you had to make a tough decision? What was that tough decision and what was the outcome?
      1 Answer

      Fiber Customer Support Analyst Interview

      25 Feb 2020
      Anonymous employee
      Silver Spring, MD
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Verizon (Silver Spring, MD) in Nov 2019

      Interview

      A little clunky, but the actual interview with the recruiter was not bad. No specific, technical questions about the job itself, which would have been helpful to both interviewer and interviewee. Once it was handed off to HR, it went off the rails. She was rushed, very much bothered, curt, condescending and even mildly sarcastic. She begrudgingly answered my questions, but after the offer letter was issued, she refused to answer basic questions about benefits, leave, or other HR-specific questions she could've easily answered. Her response, if any, was incomplete, incorrect, or she passed the buck.

      Interview questions [1]

      Question 1

      What percentage of your current job is troubleshooting?
      1 Answer

      Fiber Customer Support Analyst Interview

      22 May 2017
      Anonymous employee
      Syracuse, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Verizon (Syracuse, NY) in Mar 2017

      Interview

      Typical Situational based questions, where you had to put yourself into a situation and explain in detail how you handled the situation, including the outcome. They also do a tour as part of their interview. I had a two person panel, consisting of one of the Center Managers and one of the Technical Supervisors.

      Interview questions [1]

      Question 1

      You have a customer who called in, upset about their dispatching being cancelled because of severe weather in the area
      1 Answer