stared with a basic phone screen then asked to come in for face to face. Tough interview started with a 1:1 basic background questions, what do you know about the company, (they have a wealth of info on there website just look aorund as if you were a potential client) point out particulars that interest you. Interview then moved to bahavioral questions about 8 be detailed following the STAR format lasted roughly an hour with front line manager, i was then given a quick break and given a case study with 15 minutes to come up with a game plan and asked to role play with another front line manger while another manager sat through the interaction taking notes (1:2) they wanted to see how you would handle a rather diffucult customer situation. They like when you asked questiions specifically a question that they have never received. Asked where i though i did well, and what were some opportunity areas be honest, its just to see if you are coachable. GOOD LUCK!+ oh yeah remember to turn your phone on silent i had a gaff but fortunately i still got the offer!