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Hi there, thank you for taking the time to share your feedback. We aim to deliver an excellent experience, every time for our candidates so it’s disappointing to read that for you, it was not the case.
Firstly, I’d like to apologize that your email request has not received a response from my team. They are currently enjoying some well earned time off over the holiday period, which could potentially be a factor in the delay.
Over the past year we’ve been really proud to see the UpGuard name and our market leading product, continue to be more widely recognised. So too, the number of talented individuals applying to join us (currently, we process around 1800 job applications every month!)
We appreciate that candidates invest time and energy in applying, and so it’s important that we have both an efficient process, and we respond to each and every candidate - initially this is by email; however after formal interviews or assignments, by phone or video call. Every application we receive is screened by a member of our talent team, who evaluates the application against several criteria. While work experience and qualifications are certainly important, often a single vacancy can receive several hundred applications, so we also rely on a number of other factors to identify the best possible candidates for the job. This could include a candidates response to screening questions, whether they showcased relevant skills in their cover letter, how frequently the candidate has moved roles/companies, through to the structure, level of detail and language used in their resume.
While I am not familiar with your specific application or the reason you were unsuccessful, should you still wish for more specific feedback, you can reach me by email to hr@upguard.com and I will endeavour to respond asap.
In the meantime, I wish you all the best with your employment search.
Marcus
VP, People
