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      UScellular

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      Retail Area Sales Manager Interview

      30 May 2014
      Anonymous employee
      Cedar Rapids, IA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at UScellular (Cedar Rapids, IA) in Aug 2013

      Interview

      Multi-Step interview process. 8 hour assessment (in person), recruiter interview, HR interview, second and third level interviews, and a panel interview. The assessment was intense. It's to discover your leadership style under pressure and includes a "workload" of emails that you (physically) can't complete in time. Additionally, there were one-on-one roleplays that went over coaching, peer-to-peer questions, and an upset customer. There's no faking your way through this assessment.

      Interview questions [1]

      Question 1

      All questions are "Situation Based" or "Behavioral Based" interview questions. The most difficult was when the interviewer asked - so why should I hire YOU for this position? For example (in no particular order): 1) "Tell me about a time when you had to develop a leader" 2) "Tell me about a time that you had to deal with a difficult customer interaction". 3) "Tell me about a time that you had to work through a progressive discipline process". 4) "Tell me about a time that you had to deal with a major change". 5) "Tell me about a decision that you disagreed with, but had to follow anyways".
      Answer question
      1

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