I applied for the Client Relationship Manager position online and received a system generated email request to complete an online assessment two days later. Four days after completing the assessment I received a phone call from UMB to schedule a phone screening interview with their recruiter, which I agreed to do. Several days later at the scheduled time the recruiter called me, skipped all pleasantries and stated they would go directly to asking questions related to the role. The recruiter was clearly in their car driving with the windows down or sitting outside in a windy area on their cell phone. It was incredibly difficult to understand what they were saying at times because of the level of background noise and interference (I was in a closed conference room, so it wasn't on my end). The questions were generic and dealt with previous job history and responsibilities, plus salary requirements. When the recruiter's questions shifted to whether I had experience with cold calling, I pointed out that the job description did not include any verbiage related to "hunting" or "cold calling" -- two things I personally screen for while searching for a new job. The recruiter had a canned rebuttal that the phrase "outbound" covers this in the description for the role, and cold calling/knocking on doors is a requirement. After letting the recruiter know that I was no longer interested in the position, we amicably ended the call. The description outlining the position is ambiguous and misleading. It's cold calling and knocking on doors, not account management or client support like the title and description implies. Further, the interview was conducted in a poor manner. Never expect to have a thoughtful and revealing conversation with a candidate while driving around in your car on your cell phone.

Phone screen followed by a 3 person panel interview. The panel was distracted and rushed, they barely engaged me at all and it only lasted 10 minutes. They obviously didn't like something I answered in the first 1 or 2 questions but were too rude to take the time to let the tension of a panel interview pass. Maybe that's how they do things but it was pitiful on their part not to at least pretend to take me seriously as a candidate after I drove 3 hours round trip for 10 minutes. They described their culture as a 'family' and fun and not at all like a bank, however they were all unbelievably stuffy and could have been cast as 1950's stereotypical bankers. They told me they might take up to a year to fill the position (read - You're not getting this job) and one of the panel interviewers yawned at least 3-4 times in the short time I was in the room. I'm pretty glad they didn't even bother to let me know I didn't get the job. The less time wasted on this bunch the better. Not that I did well in the interview, I was way off my game but I honestly feel their attitude and lack of connection was part of my problem. I usually interview very well.