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      UKG

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      Customer Success Manager Interview

      6 Sept 2019
      Anonymous interview candidate
      Santa Ana, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at UKG (Santa Ana, CA) in Aug 2019

      Interview

      Applied online and heard from a recruiter within a week. Had a brief introduction call with the recruiter and then was quickly scheduled for a phone interview with a team of CSMs located in other states. After passing that round of interviews, I was scheduled to meet with the Customer Success team onsite about a week later. They take culture seriously here, so many of the questions were gauging whether I would be a good fit not just for the role, but for the company culture itself. Everyone I spoke with at Ultimate was passionate about their jobs, teams, and the company as a whole. Unfortunately, a few weeks later I was informed they were moving forward with another candidate for the position, but the recruiter followed up and said they'd keep me in mind for future positions and encouraged me to apply for other positions at Ultimate (which I really appreciated!).

      Interview questions [2]

      Question 1

      What is your management style?
      Answer question

      Question 2

      Have you ever dealt with a difficult employee and how did you address the issue?
      Answer question

      Other Customer Success Manager interview reviews for UKG

      Customer Success Manager Interview

      14 Dec 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at UKG

      Interview

      After the pre-screen, the hr rep said mentioned that the hiring managers were out of the office for the week, but, I’d hear back from them once they returned the following week. Perhaps this was a just kind thing to say, but, I never heard back.

      Interview questions [1]

      Question 1

      How did you hear about UKG
      Answer question
      3

      Customer Success Manager Interview

      18 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at UKG

      Interview

      They made it very easy and outlined the process thoroughly. Streamlined, easy. I understood what next steps were and when I would be contacted. They made it easy and painless.

      Interview questions [1]

      Question 1

      Questions varied by assessor. Many were experienced based.
      Answer question
      1

      Customer Sucess Manager Interview

      19 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UKG in Feb 2022

      Interview

      Easy interview. No surprises. They use their own products to push candidates through the interview process. It's clear after going through the interview process, this company doesn't stand by its DEI claim. You can see what sort of people they hire and it tends to be consistent.

      Interview questions [1]

      Question 1

      Tell me a difficult time you had to navigate?
      Answer question
      1