Torch Dental interview questions

Interview process is lengthy (last interview was 3 people and 1 hr 20min long) and it seems like the people interviewing you are distracted and uninterested. They make you create an entire presentation and go through a role play where you have to try and win back a customer who wants to cancel. I made it until the final round and did not hear back from them for weeks. They then reached out and said my recruiter was no longer with the company so they forgot to send me a rejection email. Unprofessional- feels like I dodged a bullet with this company.