Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Toast Inc

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Toast Inc reviews | Toast Inc jobs | Toast Inc salaries | Toast Inc benefits | Toast Inc conversations
      Toast Inc interviewsToast Inc Customer Service Associate interviewsToast Inc interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      7 Jan 2019
      Anonymous interview candidate
      Boston, MA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Toast Inc (Boston, MA) in Sept 2018

      Interview

      I had a quick phone screening with a really friendly interviewer who assured me that I would be a good fit for the role despite not having work experience in tech or the restaurant world. After speaking with him for about 8 minutes, he sent me an email to set up a time for my next interview. I went in to meet with/interview with my potential manager a few days later. The employees at the front desk and the HR rep who gave me a quick tour were nice and welcoming, and I really liked the office space and location. I was sat in a room and told that my interviewer would be in shortly (which he was not... I waited for him for about 20 minutes). When he arrived, he was friendly enough and started with some basic questions about how I had heard of the company and how I had ended up in Boston. Then, after chatting for a few minutes, he asked me the same questions that I'd been asked during the phone screening (if I had any background in tech or restaurants). When I answered the same way I had during the first round, this interviewer did not assure me that I could still be a good candidate. He told me that they were really looking for tech-savvy people for the role, which was a surprise to me as I had been told the exact opposite during the phone screening. The potential manager interviewing me visibly lost interest in anything I was saying, and looked at his computer screen for the remainder of the interview. He went through the motions, but I felt pretty unimportant sitting there and answering his questions when I could already tell I'd get a rejection email the next day. It was embarrassing for me because I'd thought I had a chance and was excited about that. So, the moral of the story here is that while the HR rep who did my phone screening was lovely to talk with and seemed like a very positive person, I think he misled me a little bit and probably shouldn't have let me go on to the next round because I was actually missing the background the company was looking for.

      Interview questions [1]

      Question 1

      What new gadgets or systems have you been toying around with recently?
      Answer question
      avatar
      Toast Inc response
      7y
      Thank you for this thoughtful and thorough review. I appreciate you taking the time to share this feedback. I'm sorry that we did not set you up for success. We should have aligned internally before beginning the recruiting process. I sincerely apologize and will make sure that we are fully aligned moving forward. - Mike Brown, VP Talent

      Top companies for "Compensation and Benefits" near you

      avatar
      ACI Worldwide
      3.9★Compensation and benefits
      avatar
      Software AG
      4.0★Compensation and benefits
      avatar
      PTC
      3.8★Compensation and benefits
      avatar
      AVEVA
      3.8★Compensation and benefits