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      Toast Inc

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      Customer Support Interview

      9 Jun 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Toast Inc in Apr 2017

      Interview

      I had a phone screening with a recruiter and after that an in person interview. I met with three people in the office over the course of two hours. Each person was kind, interesting, and obviously knowledgeable and friendly. Frankly I was nervous before it started but was instantly at ease with each Toast staff member I interacted with.

      Interview questions [1]

      Question 1

      Have you ever helped a confused person through the steps of setting up a gadget like a phone or smartwatch?
      Answer question
      avatar
      Toast Inc response
      8y
      Thanks for sharing your experience with us! Glad to hear it was a positive one.

      Other Customer Support interview reviews for Toast Inc

      Customer Support Interview

      27 Mar 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Toast Inc

      Interview

      On the topic of internal mobility: the hardest part of the interview process at Toast is dealing with the Talent Acquisition team and getting feedback on interviews where you did not get an offer. Record your initial phone conversations with TA because they have a tendency to "forget" initial offers they made before asking if you were interested in moving forward with the rest of the process, only to deny ever making such an offer when you actually get a (lower) one on paper. Also, they and/or the hiring managers, depending on their role, will forego any specific feedback in place of niceties in attempt to encourage you to not lose faith in the process even though there's no shot they'll hire you. "Keep doing what you're doing and sound more enthusiastic on the phone next time" is not what I would consider helpful interview feedback for a job I applied for multiple times.

      Interview questions [1]

      Question 1

      Describe the most difficult idea you've ever had to explain to someone. How did you explain it, and were you successful?
      Answer question
      1
      avatar
      Toast Inc response
      2y
      Thank you for taking the time to share a bit about your experience. Since you mentioned internal mobility, it sounds as though you are a current Toast employee. I encourage you to reach out to your People Success Partner so we can better understand what happened here and support you in growing your career.

      Customer Support Interview

      15 Aug 2017
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience

      Application

      I applied online. I interviewed at Toast Inc (Boston, MA) in Jun 2017

      Interview

      I applied online and got a response in less than a week to schedule a telephone interview. The day of the interview received an email apologizing for the schedule conflict and the recruiter will get back to me later in the week to schedule a new date and time. That was June 28th. Mid-July I did reach out the recruiter asking if we can schedule an interview that week, no response. It's now Mid-August and I haven't heard from anyone since June 28th.
      1

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