It was an one on one interview with the manager after selected for an interview. There were some basic questions regarding customer service experience based on your previous work experience.
Interview questions [1]
Question 1
How you can give a great customer service experience?
Straightforward and simple questions like tell me about yourself, why this job and what is your greatest strength and weakness. How do you handle stressful situations? Questions may differ by location.
The process was easy. They asked basic questions, had me complete paperwork, and assigned laptop-based tasks. After finishing the assignments, they began the training process and explained the job responsibilities.
I had a referral from a friend who had just started working there. I booked an interview with the manager soon after. Interview was approximately 10-15 minutes long and was asked the typical interview questions. I was hired on the spot.