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      Thuma

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      Customer Experience Associate Interview

      11 Nov 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Thuma in Oct 2025

      Interview

      The recruiter screen was done via Zoom. It went pleasantly well and I checked off all of the boxes and requirements. I was told they’d follow up with the next steps in a few days. Well a few days turned into two weeks. Kinda bummed because it seemed like a good role and company but turned off by the lack of communication and completely disregard.

      Interview questions [1]

      Question 1

      What platforms have you worked on in CX
      Answer question

      Other Customer Experience Associate interview reviews for Thuma

      Customer Experience Associate Interview

      21 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Thuma

      Interview

      I also interviewed with Hayden, and after 1+ weeks, no follow-up, same as the previous candidate - I sent multiple follow-up emails. Even a generic "no" email would be nicer than no follow-ups at all. I was definitely qualified, but this seems to be a trend for interviewing here, after reading other reviews.

      Interview questions [1]

      Question 1

      Questions about platforms and if you agree with the schedule they need
      Answer question

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