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      The RealReal

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      The RealReal interviewsThe RealReal Vice President, Client Services interviewsThe RealReal interview


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      Vice President, Client Services Interview

      14 May 2021
      Anonymous employee
      Philadelphia, PA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at The RealReal (Philadelphia, PA) in Feb 2021

      Interview

      Becky Herrick and Samantha Manassa reached out to me via LinkedIn and explained the role, told me about the organization and the leadership team and completed the first round of interviews. From there, Samantha continuously checked in with me and made sure I knew what to expect in terms of next steps. Samantha and Becky were always available to answer questions and made me feel really comfortable throughout the entire process. I interviewed with most of the executive team as well as with who is now my peer group. Everyone was great at reviewing expectations and goals of this role. The team gave me insight to culture, what to expect day to day and articulated the vision for the future. They all did a thorough job of asking me specific questions about my experience, leadership and skill set to ensure I’d be a good fit within the team and for this role specifically. By the end of the interview process I felt like I had a great understanding of the business, the culture and the team and how I could use my experience and skills to drive positive change within the organization.

      Interview questions [1]

      Question 1

      They asked me to walk them through a transformational initiative that I led that drove improvements and enhancements to overall client experience. This included how I set the strategy, what data informed my decisions and priorities, how I worked with cross-functional teams and overall results of the initiative.
      Answer question