Questions asked around their values which can be found on their website. The questions are a competency based interview so think of the STAR model when answering. You are then required to complete a role play situation which they provide to you on the day
Top Tip - Research Principality
Interview questions [1]
Question 1
Describe a time you have turned an unsatisfied customer into a satisfied customer.
All questions were are around customer experience. Ensure you have examples
I applied in-person. I interviewed at The Principality (Cardiff, Wales) in Jul 2021
Interview
Friendly but done over 3 stages. Accessible location which was handy. Overall good. Was fave to face pre COVID. Role play and competency interview. What else can I say, 30 word limit is ridiculous
