I applied online. The process took 3 weeks. I interviewed at The National Trust (Dunstable, England) in Mar 2020
Interview
Online application, interview assessment centre type.
6 people interviewing at same time, 4 assessors.
First task to each describe a quarter of an image to the rest of the group who had to attempt to draw based on your description. Then asked 2-3 questions based on the task.
Second task individual interviews, all in same room, asking same questions. Given a warm up question of 'tell me about your hobbies outside of work', then asked 6 questions.
Third task we were given a booklet of challenges such as draw an envelope without taking your pen off the page, answer these riddles, name as many names and animals beginning with L, sudoku, build the tallest tower you can out of cups, write down all the blue objects in the jar. There was only ten minutes to do all these so they wanted to see how you would fare when presented with an impossible amount of challenges to complete in the given time.
I applied online. I interviewed at The National Trust
Interview
Interview with 2 staff members, quite standard really. They made me feel very comfortable. Questions were based around customer service and what I knew about the company. It lasted about 30 minutes and they offered me the job the next day.
A 20 minute interview with 2 managers. Standard interview questions, examples of good customer service, what would you do in this scenario etc . Helped to have done research on The National Trust. Quite relaxed overall.
Interview questions [1]
Question 1
If someone came and told you the pay machine in the car park wasn’t working what would you do?
I applied online. I interviewed at The National Trust (Winchester, England) in Jun 2022
Interview
A lengthy interview, but very friendly staff.
I sat with two members of the management team and they each took turns asking me questions. Common questions such as 'Describe a situation where you dealt with a difficult customer'
The hardest question was 'in one minute sell me a pitch on your favourite site and why I should visit' I chose Corfe Castle and described some of its history, it didn't have to be a national trust site.
Interview questions [1]
Question 1
Q: Describe a time you dealt with a difficult customer
Q: In one minute, give me a pitch convincing me to visit one of your favourite places