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      The Co-operative Bank

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      Customer Advisor Interview

      12 Feb 2021
      Anonymous employee
      Manchester, England

      Other Customer Advisor interview reviews for The Co-operative Bank

      Customer Advisor Interview

      18 Mar 2012
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at The Co-operative Bank (Manchester, England) in Feb 2021

      Interview

      First had phone call where they asked basic questions, assessed my skills. They were happy so offered a video interview (done over hirevue due to covid). 5 questions, which were straightforward and expected, followed by 2 games (one memory task and one matching task). Email came back analysing my performance overall (automatede), and they contacted me when they said they would - over the phone with an offer.

      Interview questions [2]

      Question 1

      Give a time when you had a difficult customer, what did you do?
      Answer question

      Question 2

      Give a time when you had to learn a new process
      Answer question
      5

      Application

      The process took 1 day. I interviewed at The Co-operative Bank in Mar 2012

      Interview

      we had a second test and did the face to face interview. finally we had a presentation with a group of 7.

      Interview questions [2]

      Question 1

      please introduce yourself
      Answer question

      Question 2

      why do you apply for this position
      Answer question
      8