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      Customer Experience Specialist Interview

      20 May 2026
      Anonymous employee
      Tallahassee, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through other source. I interviewed at Tesla (Tallahassee, FL) in Nov 2024

      Interview

      They're looking for someone who handles fast-paced customer service and tough escalations. You’ll need CRM experience, leadership skills to hold down the fort, and a willingness to get hands-on with daily operations—including washing cars.

      Interview questions [1]

      Question 1

      Can you share two examples of handling customer escalations? One where you successfully resolved the issue, and another where you weren't able to solve it despite your best efforts.
      Answer question

      Other Customer Experience Specialist interview reviews for Tesla

      Customer Experience Specialist Interview

      1 May 2026
      Anonymous interview candidate
      Uncasville, CT
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesla (Uncasville, CT)

      Interview

      I first had a phone screening with the Sales Supervisor where we talked about my background, customer service experience, and interest in Tesla. After that, I was invited for an in person interview where they asked behavioral and customer interaction questions, including how I would handle different customer situations and why I wanted to work for Tesla.

      Customer Experience Specialist Interview

      9 Apr 2026
      Anonymous interview candidate
      Bicester, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Tesla (Bicester, England) in Apr 2026

      Interview

      I had a 30 minute interview with Aubra Kidd. I sent my CV before the call, as per the instructions on her email. I believe she has only been working at Tesla, for approx 5 months, which is never a good sign to b einterviews by someone who has recently joined the company. She was late joining my interview, spoke super fast, rushed all the way through. I dropped her an email to say thank you for her time, not even an email back so I kinda knew where it was gonna go. Today I receive an automated email, to say, they received a fortunate high volume, well I know someone who works there and they told me, they didnt, but they had their eyes already set on someone else so I dont know why, they would still want to interview me. They decided to go with to someone with less work experience than me, but their automated email says that other candidates had better "credentials", at the same time telling me to keep an eye on their careers site, no thanks! As i wasted time preparing for this interview, it would have been good to at least get a 5 minute call from Aubra Kidd herself to say that I did not get the job, but maybe suggest herself another position, as I did tell her I am also close to Milton Keynes and Northampton but I guess if they cant be bothered to even keep a good candidate warm, and maybe suggest same role but in different locations, I will certainly not be bothered to check their careers site and will in fact, email her asking her for my data to be deleted. What a waste of time and what a rubbish recruiter. Anyway I have been offered a last stage interview with OpenAI who is bigger and can actually be bothered to contact the candidates they actually reject and offer an alternative. I wanted to originally email her and maybe say to keep my details and maybe if it doesnt work out, I would still be willing to consider the role but as she has totally ignored me, thats a big red flag to me!

      Interview questions [1]

      Question 1

      Tell me about your current role and why Tesla. Tell me about where you see yourself in the future.
      Answer question
      1

      Customer Experience Specialist Interview

      4 Nov 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at Tesla

      Interview

      I did only one virtual interview with my manager. Asked behavioral questions and about experience in customer service as well. At the end of the interview, I already knew I was hired, as she told me. The interview and hiring process and everything took 1 week.

      Interview questions [1]

      Question 1

      What's the mission of Tesla? Why do you want to work there? Talk about experience in customer service How do you handle back feedback or a difficult customer?
      Answer question

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