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      Tesco

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      Customer Service Assistant Interview

      8 Feb 2017
      Anonymous interview candidate
      Livingston, Scotland
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Tesco (Livingston, Scotland) in Feb 2016

      Interview

      Was told the interview would be held at 2pm, Arrived 10 minutes early as it is nice manners and shows good time keeping but the interview didn't initially start until quarter past 2. It was a group interview (wasn't told to begin with) where we had to go around everyone individually and introduce ourselves, as if it wasn't daunting enough being told to sit in a room full of strangers basically competing against each other. Then was asked (as a group??) two different questions (When have you given/received good customer service and describe a time where you have been in a situation where you had to do something you didn't agree with). We were told to answer these questions as a group, somehow. Lastly, we were asked to go on the group floor and show we could clean up the fridge selves which is easy enough. Then people got called out one by one for a "one to one interview". I was called last and it wasn't a one to one interview she could of just told me there and then I didn't get the job as she wasn't interested in me as an individual more as of me working in a group (Which I find hard to do.) TLDR; They want you to be loud and be able to be confident in speaking up, if you're quiet you don't have a chance, basically. They have no interest in what you're like as an individual. They want you to stay for 2 hours and then when it comes to you giving a chance to deem yourself worthy of stacking shelves they don't give you it.

      Interview questions [1]

      Question 1

      Describe a time you have given/received good customer service Describe a time you had to do something you didn't agree with
      Answer question
      5

      Other Customer Service Assistant interview reviews for Tesco

      Ccustomer Service Assistant Interview

      19 Mar 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Tesco

      Interview

      Kind quick and helpful Asked good questions and everyone was friendly Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well

      Interview questions [1]

      Question 1

      What is your experience for this role
      Answer question

      Customer Service Assistant Interview

      9 Nov 2025
      Anonymous employee
      Thurso, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tesco (Thurso, Scotland)

      Interview

      It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer.
      Answer question

      Customer Service Assistant Interview

      23 Aug 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one

      Interview questions [1]

      Question 1

      Tell me about a time you delivered good customer service, what do you do in your free time for fun
      Answer question

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