I applied through a staffing agency. The process took 1 day. I interviewed at Tesco (Cardiff, Wales) in Mar 2016
Interview
Its a 3 stage interview process. The first is some kind of ridiculous challenge involving a person who has access to a picture that nobody can see, he/she describes the scene it without naming specifically what it is (i.e. a lake is a large pool of water), the others all try to draw this by asking closed questions. I believe the drawing is not of importance, your ability to ask insightful questions and to listen well is probably recorded.
Interview questions [2]
Question 1
The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
Kind quick and helpful
Asked good questions and everyone was friendly
Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well
I applied online. I interviewed at Tesco (Thurso, Scotland)
Interview
It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.
Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one
Interview questions [1]
Question 1
Tell me about a time you delivered good customer service, what do you do in your free time for fun
