I applied online. The process took 3 weeks. I interviewed at Telecommunications Industry Ombudsman (Melbourne) in Nov 2018
Interview
Phone interview followed by an online skills based polymetric test. Then another phone interview involving role playing. Final interview is in front of a panel. Quite difficult and intimidating to be honest. Three people staring at you and throwing out questions at you, constantly looking at their watches as you answer them.
Interview questions [1]
Question 1
Tell us about a time you had to change your language or speach in order to reach a desired outcome.