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Thank you for bringing this our attention. We value all feedback – good and bad – and will use it to improve our daily operations. Feel free to reach out to Susan Johnson x.117, Vice President or Hiede Bray x.112, Director of our Customer Care Division for immediate resolution to your specific concern.
We apologize that your first impressions of our company have not been positive and we will strive to meet and exceed your expectations going forward. Again – thank you for the feedback.