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      TSA Telco Group

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      Inbound Customer Service Representative Interview

      25 Nov 2022
      Anonymous employee
      Melbourne

      Other Inbound Customer Service Representative interview reviews for TSA Telco Group

      Inbound Customer Service Representative Interview

      24 Aug 2020
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at TSA Telco Group

      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. I interviewed at TSA Telco Group (Melbourne)

      Interview

      A phone interview followed by a video interview. The rounds were very easy , just self intro and a group task. Group task was very easy. After that there was me more call if we passed

      Interview questions [1]

      Question 1

      Self introduction and a group task. Also while phone interview, they just asked why this job and my previous experience.
      Answer question

      Interview

      I'm still participating, I don't know why glassdoor doesn't have the option for this kind of situation. Anyway, I uploaded my resume on the company website + cover letter. Now they are asking to take a assessment skill test.

      Interview questions [1]

      Question 1

      They asked me to take a assessment test
      Answer question

      Inbound Customer Service Representative Interview

      31 Mar 2020
      Anonymous interview candidate
      Brisbane
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TSA Telco Group (Brisbane)

      Interview

      Brief introduction on the phone asking basic questions about previous experience Then invited to complete an online interview comprised of about 6 questions (unlimited time to think of answer and 2 takes) Then invited to group interview (very easy - introduce yourself and then a quick role play)

      Interview questions [2]

      Question 1

      Tell us about yourself
      Answer question

      Question 2

      How would you convert a customer from another provider
      Answer question