The interview took place in three steps. Interview with the manager, typing speed and technical knowledge test and group interview. I got a call within a week of applying through indeed. The lady told me to come in at any convenient time during specific time slots. First, I was asked to fill up and online questionnaire, a typing speed test and a written test. The written test asked me about 10-15 questions. All tech related. Then I was called for an interview with the manager. He asked 3/4 basic customer service related questions. I was called the day after for the third step of the interview which was a group interview. At this point, I realized everyone else that was called for this step was in their late 20s and early 30s with way more experience than I do. The questions were pretty straightforward about their related job experience.

The recruiter asks questions to see if you qualify. It wasn't intimidating and you feel welcomed. You are encouraged to ask questions and provide feedback. The interview was over the phone.