I applied online. The process took 2 weeks. I interviewed at TD (Coquitlam, BC) in Mar 2016
Interview
The manager accidentally scheduled another person at the same time as me and sent the rescheduling email a little too late so there was two of us at the branch. She took me in first and had the other person stand in the main lobby area greeting people as they walked in to assess how comfortable the candidates are with interaction.
I was interviewed by the Manager of Client Service and a Financial Advisor. Very easy going interview, they were very friendly and tried to make the process as painless as possible. They asked standard interview questions along with one or two questions that are a little more personalized. And of course, they did ask me to sell them a highlighter near the end of the interview so make sure you know how to sell anything they'd ask you to sell them; they gave me a few minutes to prepare how I would approach answering this question.
After the interview I switched positions with the other applicant and talked to customers that would walk in. I tried asking them if there was any way I could assist them before they spoke with an actual employee to help guide them in the right direction. They do have someone watching you as you do this so do not think that it is pointless.
Interview questions [1]
Question 1
What do you think "Legendary" customer service is?
How did you provide "Legendary" customer service?
Do the employees at your current job work in a team?
Do you have goals in your current job? How do you reach these goals? Do you surpass them and how?
How did you deal with a difficult customer?
Why TD?
Sell me this highlighter.
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.
