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      CEA/Customer Service Representative Interview

      11 Jan 2024
      Anonymous interview candidate
      Edmonton, AB
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TD (Edmonton, AB) in Dec 2022

      Interview

      On the first day I sent in my resume, I received an invitation to schedule a phone interview, I was worried that the phone interview would not be clear, so I tried to look for help from colleagues on Glassdoor, and the next day the interview seemed to go well, the interviewer was nice and relaxed, just like chatting

      Interview questions [1]

      Question 1

      what did you do when you meet a difficult client.
      Answer question

      Other CEA/Customer Service Representative interview reviews for TD

      CEA/Customer Service Representative Interview

      6 Feb 2026
      Anonymous interview candidate
      Toronto, ON
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Toronto, ON)

      Interview

      Second round behavior question it is not difficult but tricky you can do it no matter how different background as long as you have study enough fits round is to introduce your self and example of how you face client

      Interview questions [1]

      Question 1

      Behaviorally equation like introduction and
      Answer question
      2

      CEA/Customer Service Representative Interview

      13 Jan 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at TD

      Interview

      It was 1hr interview with behavioral questions What is a Behavioural Interview? In a behavioural interview, questions focus on job-related, specific experience. When answering your questions, you will be asked to respond using the STAR format to identify the Situation, Task, Action, Result as it directly relates to the question being asked.

      Interview questions [1]

      Question 1

      Tell me about your communication skills when responding to an irate customer.
      Answer question
      1

      CEA/Customer Service Representative Interview

      23 Dec 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at TD

      Interview

      Process was smooth and pretty quick. Interview process was 2 interviews over call, mostly behavioural and situational questions. Took about 2 weeks to get a callback and offer. Pretty easy overall

      Interview questions [1]

      Question 1

      tell me about yourself, why TD?
      Answer question
      1

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