Did an hour long phone interview with a regional recruiter and then met 1:1 with the branch manager. There were lots of questions relating to sales and sales targets. Also, half the interview was fairly informal with the BM just asking about what I was interested, where I wanted to go with the bank, etc. At the end of the day, they went with another candidate because they were a "higher energy individual." My recommendation: make sure your answers pop, try to make a couple jokes, and put less emphasis on qualifications and professionalism. This is a customer-driven position so behave accordingly.

Awesome interview process, it was professional & courteous. The interview process is lengthy, but worth it in the end! I spend two years in this role and I loved it.