I applied through a recruiter. The process took 1+ week. I interviewed at T. Rowe Price (Colorado Springs, CO) in Aug 2016
Interview
Behavioral Interview also known as STAR method interview with several managers.
The most cold stressful interview I ever had. It was disappointing.
Be prepared to tell 10 to 20 minute stories with specifics about your customer service assistance experiences and skills. Dress for success. Very conservative place.
Little eye contact. The interviewers just quickly write notes about your responses.
They do first introduce themselves and shake hands and smile when they are done.
Interview questions [1]
Question 1
Tell me about a time you had negative feedback, tell me about a time you had a difficult customer,
Tell me about a something you did to improve a work process in your team or for your company,
Tell me about a time you went above and beyond for a customer, TELL ME, TELL ME, TELL ME........
the interview was very quick. at the time I interviewed in early 2020, I had one phone screen and one in-person interview. they use the STAR method in the in-person interview.
The interview process was very straight forward. They asked question and would prefer that you answer questions using the STAR method. That way your answer clearly states step by step what you did.
Interview process was standard and my interviewer was very friendly and personal. We started off going over my resume and for some items she would ask more in depth. Then we went into situational questioning where it was conflict resolution with customers, co-workers and different scenarios that could take place in the work environement and how I would respond to them.
Interview questions [1]
Question 1
Give an example of a time you had a conlfict with a customer and how did you resolve it?
