Direct Walk-in. Initial telephonic round was to judge on communication. Free-flowing conversation ability was judged. Was asked to provide directions to interview from point A in the city to point B in the city. Second round was with HR as to job profile and kind of process am looking for. Technical online test was conducted, which was quite out-dated, since it was 2011 and they were asking questions on the amount of space present on a 3.4 inch floppy drive. A typing test. 25 Wpm was the target, got 35 wpm. The operations round (technical process) was telephonic, the interviewer asked me how I would troubleshoot an internet issue. I Started with standard probing about the exact cause of the issue, how long has it been occuring, what is the error message. etc. Educated about various reasons due to which internet may not work. Was easy and interviewer was quite keen on hiring. Asked about job responsibilities, work hours and chances of overtime pay. Interview was cagey about answering about client incentives, which is understandable.