I applied online. The process took 2 days. I interviewed at Sutherland (Austell, GA) in Oct 2015
Interview
It was a virtual interview. Questions are on screen, and you call a number to record responses with an automated system. Once your response is recorded and you choose to submit it, that question is checked off the list onscreen. If you get disconnected, fortunately you can call back and it picks up where you left off. With most virtual interviews, if something disrupts the process, you're done, too bad.
Interview questions [1]
Question 1
How do you define empathy, what does ownership mean to you, talk about a time when you called Sony or Microsoft support, what are the websites for Sony's and Microsoft's human contact support