I applied online. The process took 1 week. I interviewed at Susquehanna Bancshares (Lititz, PA) in Mar 2012
Interview
It was easy. A very typical interview for the customer service field. I sat down with a representative from HR and the manager of the customer service department. They asked a lot of situational questions as well as questions about prior experience.
I applied online. The process took 3 months. I interviewed at Susquehanna Bancshares in Jan 2015
Interview
Apply online, wait for a phone interview from HR, wait for store manager to call and set up in person interview, second in person interview, wait for offer. Process took 3 months.I rejected the offer because the salary was low and no where near what I was asking. They came back $.25 higher. There was a lot of what would you do in this situation type questions.
I interviewed at Susquehanna Bancshares (Old Baltimore, MD)
Interview
Phone interview first then I was setup with an interview with the retail Executive. I was called for an interview about 1 week. I was offered the position about 2 weeks after the interview.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customers and how did you turn it around to a positive interaction.