I applied online. The process took 2 weeks. I interviewed at Support.com (Griffin, GA) in Sept 2015
Interview
There was an online test that was about basic computer information about icon images and the use of default programs.
The next step was a scheduled phone interview where they asked about connecting a router and how you would deal with a difficult customer. Part of the interview included taking a system screenshot of CPU, processor, internet speed, screen resolution (certain requirements were mandatory for the job)
Interview questions [2]
Question 1
How do you connect an out-of-the-box wireless gateway device?
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Mar 2021
Interview
The application process tests you on some basic troubleshooting skills. After passing, you can schedule an interview. The interviewer was really friendly and asked me some basic troubleshooting questions. They give you time to research the problem being asked and care more that you're able to find the answer as opposed to knowing it. I was offered a job on the spot.
Interview questions [1]
Question 1
Why did you choose Support.com?
What is an early piece of technology that you owned that you really liked?
I applied online. The process took 1 day. I interviewed at Support.com (Joplin, MO) in Sept 2020
Interview
Interview was quick and painless. Was offered a job instantly. As long as your computer passes, they hire everyone. They discuss upselling and IT Support. Pay is not very good but you get to work from home.
Applied online and got a phone call and was asked basic computer questions and some mock and tech questions and they are asking about computer specs and if willing to do 100%
