Stream Customer Service Representative interview questions

4 interviews, multiple assessments that were irrelevant to the duties for this position: primarily behavioral and logic assessments. The company has trimmed down the interview process for this due to low talent retention. What used to be a 2 month process to find the right talent and turned into a 3 day process to get someone with a beating pulse behind a keyboard.

I didn’t even get to the interview stage. I have 13 years of customer service experience and have worked with the biggest FinTech start up and yet I’m not qualified for this? I applied for the role and was sent a pair of assessments, one to determine what I was like as a person, and an abstract thinking test, which was just putting shapes in boxes. Is putting shapes in boxes something you have to do as part of the customer service role at Wagestream? You shouldn’t have to jump through pathetic hoops and be made to feel like a numpty to apply for a job in customer service. I could do this job with my eyes closed and yet because they didn’t like how I put shapes in boxes I’m not qualified. Your loss, Wagestream.