The process took 3 days. I interviewed at Starbucks (Chandler, AZ) in Mar 2012
Interview
Very laid back interview. Offer you a free drink and tell you to relax while you wait for the fellow interviewers to arrive. I wasnt a fan of the group interview process but the up side was when the other interviewers were answering a question i had more time to think of an answer. Mostly situational questions abou past customer service experience. Ex. How do you form unique relationships with your co workers?
Interview questions [2]
Question 1
Name a time when you recieved unsolicited behavior from a customer?
Received an email asking to schedule an interview for the following week. The interview took place in the store itself, and took about 15 minutes. The questions were pretty average.
First interview went well, just the basic behavioral questions that should be answered using the STAR method. Second interview was less questions but with the district manager. Still waiting to hear back (if they reach out at all).
Interview questions [5]
Question 1
Tell me about a time where you had to navigate a situation where the supervisor wasn’t available.
Basically a short chat about my availability, my interest in the job, why I want to work there, how familiar I am with coffee and what my past experiences in hospitality were.