I applied online. The process took 2 weeks. I interviewed at Staples (Gresham, OR) in Apr 2015
Interview
The interview was like you got rear-ended by a car behind you. I was early for the interview on that day. Went up to the front desk cashier, told her my name and why I was there for. She told me that she'll be right back. She returned after a couple minutes and told me that the interviewer was not available until another half hour. So I left the store and came back later. Finally, the interviewer was ready for me. So the salesclerk shows me into his office and announce my presence.
Interview questions [1]
Question 1
They already had you figured even before the interview got started. One look into my resume by the interviewer, he'd already decided I was not what he was looking for.
The interview for the customer support position at Staples was straightforward and professional. The interviewer asked about my customer service experience and how I handle difficult customers and multitasking. It was conversational and focused on real customer support scenarios.
Interview questions [1]
Question 1
How would you handle an upset or frustrated customer?
It is quite difficult to get in the job. Solid experiences are required. More asking on enterprise-level tasks, and heavy daily duty required. I do recommend to try this positon if available,
Very fair process. They ask routine questions and have a multi step interview process. Everyone is met with was awesome. Definitely need to show up prepared and ask engaging questions