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      Spectrum

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      Customer Care Representative Interview

      12 Jul 2017
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at Spectrum (Charlotte, NC) in Jul 2017

      Interview

      The interview process was fairly simple. Go online, fill out the application, and submit it. Moments after submitting the application, you'll receive an email telling you to complete an assessment. The assessment is simple enough, but be sure to read the directions and sample questions thoroughly. I highly encourage anyone who attempt the assessment to have a writing utensil and paper handy, due to a listening/account activity portion. There's multiple parts of the assessment. 1.) reading charts and answering questions, the listening/account activity portion, and personality. It only seems like I went on forever about the assessment...I REPEAT....IT ONLY SEEMS THAT WAY. A couple days later, HR will contact you and perform an over the phone interview while also explaining the job, schedule, and salary. Afterwards, they'll set up in person interview. During the in-person interview you'll meet an HR representative first, then a supervisor, then you get a tour of the facility. There was suppose to be a scenario type situation. I can't tell you, because the supervisor said I did do well and was thorough with my answers, that it became unnecessary. You'll then hear something within a week.

      Interview questions [5]

      Question 1

      Describe a time you went above and beyond.
      Answer question

      Question 2

      Why we should we hire you?
      Answer question

      Question 3

      Describe a specific time you were unable to help a customer.
      Answer question

      Question 4

      Describe a specific time you went above and beyond.
      Answer question

      Question 5

      Describe a time you had to overcome and obstacle.
      Answer question
      6

      Other Customer Care Representative interview reviews for Spectrum

      Customer Care Representative Interview

      24 Jun 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Spectrum in Jun 2017

      Interview

      Online application, emails a 1 hour assessment link with role play phone calls and behavior questions, few days later get a phone interview and then face to face interview with two managers that takes 1-1.5 hours.

      Interview questions [1]

      Question 1

      Lots of behavior and tell about a time when....you made a mistake...
      1 Answer

      Customer Care Representative Interview

      15 Dec 2016
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Spectrum (Colorado Springs, CO) in Oct 2016

      Interview

      Applied online, I received a call for a phone interview within a couple days of applying. After that I received a an email to take an assessment. Completed the assessment, then received a call from the same person who did the phone interview and a on site interview was set a for a couple of days later. The on site interview lasted about 45 minutes and consisted of three separate interviewers. First interviewer went over my resume and did a role play phone call. The second interviewer also went over my resume and consisted mainly of behavioral questions. The 3rd interviewer went over the requirements of the job.

      Interview questions [1]

      Question 1

      How do handle a stressful call?
      Answer question
      5

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