Very simple and quick. Easy to schedule and met on zoom and was done within 30 minutes of chatting with manager at location. Gave mostly logistics rather than asking questions.
I applied online. The process took 2 weeks. I interviewed at SoulCycle (San Francisco, CA) in May 2015
Interview
I sent my resume via email on a Thursday afternoon, was contacted early the next morning for a phone screen. Screen was 15 minutes, ended the call telling me that they would email me for an in-person interview with two managers: the studio manager and a manager form NYC (HQ). The in-person interview was about 20 minutes, and very conversational. Every interaction was super responsive, fast, and informative. The whole process felt very organized and I never felt in the dark or had questions about what would happen next. Everyone was also really friendly and you can tell they love what they do.
Interview questions [1]
Question 1
A lot of questions that had to do with customer relations/ service, i.e. "In your last job, how did you handle a situation where you couldn't give the customer exactly what they want?" "Tell me what you did at XYZ job." In the phone screen, the recruiter was very interested in one specific job on my resume, during the in-person interview, the hiring managers were interested in two other jobs I had listed, so be prepared to talk about anything you put on your resume.
Very casual, met with studio manager and assistant manager. After the initial interview they may invite you in for a free class. Pretty straightforward questioning. Applied and heard back in less than 2 weeks.
Interview questions [1]
Question 1
Here at SoulCycle we can sometimes have to get messy. Has there ever been a situation in which you had to get your hands dirty and how did you go about it?
I applied through an employee referral. I interviewed at SoulCycle (Hoboken, NJ) in Apr 2023
Interview
Very relaxed, interviewed with two managers. Interview was online and they asked about my experience with soul cycle and my hours/ availability. They also asked if I had any relevant background for the job in customer service