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      Associate Customer Support Engineer Interview

      10 Apr 2018
      Anonymous interview candidate
      Somerville, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at SmartBear (Somerville, MA) in Mar 2018

      Interview

      I originally applied for a different position but was told I would be a better candidate for the mentioned role. I interviewed in person and felt it went really well with the Director of Customer Success and Documentation. I had a technical interview/assignment about week later and passed that. Then they asked for references which I provided. They only contacted one and then told me several times a week for the following month that they would have a decision for me soon. I turned down a role for another company because human resources told me I was the front runner for this role several times. The other role paid more, but I was interested in their product and think the company has a bright future. I told the human resources representative this. A month later after being told everyday for the fourth week that there would be an answer the next day I was given a generic denial notice that didn’t even have the name of the job in it. I don’t mind being turned down for a job if a company thinks I am not the best candidate. I mind being deliberately misled as they shop around for candidates with slightly more experience in an associate level role and I believe thats what happened here. I still think they are a great company and will continue to grow and succeed, but was really disappointed with the way I was treated by human resources in this process. I hope they work this out and I was personally very excited by their products and benefits. I would take anything human resources tells you along the way in the process with a grain of salt. I have never been treated like a disposable commodity in my interviewing experience as much as I have been by SmartBear.

      Interview questions [1]

      Question 1

      They asked about my past experiences and how I would help a customer work through some software issues.
      Answer question
      3
      avatar
      SmartBear response
      8y
      Thank you for your feedback and apologies for the unfortunate experience. As a Talent team we always look to fill our roles with the best candidates we come across especially given our limited number of roles and certainly don’t aim to move people through the process unless they are viable for the role and team. With a market such as this, sometimes we do need to assess every person in the process and given our global setup, it can take longer to get everyone through interviewing with our various tech teams. I’m sorry you had this experience with us but thank you again for the feedback as it helps for us to fix anything the might be broken in our process. Best of luck in your search!